Privacy Policy

1. Introduction

Welcome to AI Max Solution ("we," "us," "our"). We are committed to protecting the privacy of our clients ("you," "your") and the individuals whose information may be processed through our AI Receptionist services (your end-customers). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://aimaxsolution.com, use our services (including the AI Receptionist), or interact with us in other ways.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy or our Terms of Service, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data You Provide to Us:

• Account Information: Name, business name, email address, phone number, physical address.
• Payment Information: Billing details processed by our third-party payment processor (e.g., Stripe). We do not store full credit card numbers.
• Configuration Data: Business hours, services, instructions, FAQs, notification contacts provided for AI setup.
• Communications: Information from support requests, feedback, emails.

Information Collected Automatically:

• Usage Data: IP address, browser type, OS, pages visited, time spent, links clicked, call metadata (duration, time).
• Cookies and Tracking Technologies: We use cookies and similar technologies. [Optional: Link to a separate Cookie Policy if needed].

Information Processed by the AI Receptionist (Data relating to your End-Customers):

• Caller Information: Name, phone number, reason for calling, service requested, address, appointment details collected by the AI.
• Call Recordings and Transcripts: If applicable to your plan, the audio content and text transcript of calls between your customers and the AI.

3. How We Use Your Information

We use your information to:

• Create and manage your account.
• Provide, operate, and maintain our AI Receptionist services.
• Process payments and send billing information.
• Deliver call summaries, transcripts, recordings, and notifications (including SMS).
• Respond to support requests and communications.
• Send technical notices, updates, alerts, and administrative messages.
• Communicate about offers and events (with opt-in).
• Monitor and analyze usage to improve services.
• Train AI models (using anonymized/aggregated data where feasible).
• Detect and prevent fraud and abuse.
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third parties performing services on our behalf (payment processors, hosting, communication providers like Twilio, analytics). They are contractually bound to protect data.
• You (for Call Data): Call recordings and transcripts are made available to you via the service. You are responsible for compliance regarding this data.
• Legal Requirements: If required by law or to protect rights, property, or safety.
• Business Transfers: During merger, acquisition, or asset sale negotiations.
• Your Consent: For any other purpose with your explicit consent.

5. SMS Messaging Policy

This section specifically addresses our use of SMS (text messaging) communications.

• Purpose: Transactional and informational messages (account status, setup progress, lead notifications for applicable plans, security alerts).
• Consent: Obtained via explicit, mandatory checkbox during signup/payment. By consenting, you agree to receive messages at the number provided.
• Opt-Out: Reply STOP to any message to unsubscribe. You may receive a confirmation text.
• Help: Reply HELP for assistance or contact us at sal@aimaxsolution.com.
• Frequency: Varies based on account activity and notifications.
• Carrier Liability: Carriers are not liable for delayed/undelivered messages. Msg & Data rates may apply.

6. Data Security

We implement administrative, technical, and physical security measures to protect your information. However, no system is impenetrable, and we cannot guarantee absolute security against interception or misuse.

7. Data Retention

We retain your personal information as long as necessary for the purposes outlined in this policy and to comply with legal obligations. Call recordings/transcripts are retained based on your service plan or legal requirements, then securely deleted.

8. Your Data Protection Rights

Depending on your location, you may have rights such as access, rectification, erasure, restriction, objection to processing, and data portability regarding your personal data. To exercise these rights, please contact us. We may need to verify your identity.

9. Children's Privacy

Our services are not directed to children under 13 [Adjust age if needed]. We do not knowingly collect information from children under this age without parental consent. If we learn we have, we will take steps to delete it.

10. Do Not Track Features

We do not currently respond to Do-Not-Track (DNT) browser signals as no uniform standard has been adopted.